Privacy Policy

Privacy and Data Protection Policy

Within the framework of our service provision, and in accordance with Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights, Royal Decree 1720/2007, Regulation (EU) 2016/679 (GDPR), Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE), Vis Experience 24 SL guarantees the protection and confidentiality of all personal data provided by its users.

This Privacy Policy is based on the principle of proactive responsibility, under which the Data Controller is responsible for regulatory compliance and able to demonstrate such compliance to supervisory authorities.

Vis Experience 24 SL has implemented all legally required technical and organizational security measures to prevent loss, misuse, alteration, unauthorized access, or disclosure of personal data. However, users should be aware that Internet security measures are not infallible.

Purpose of Data Processing – Why Do We Use Your Data?

All personal data provided by users through the Vis Experience 24 website or its personnel are included in the company’s internal Register of Processing Activities.

The purpose of data processing is:

Administrative and documentary management of visa and travel authorization applications
Responding to inquiries, questions, or requests from users

We do not create user profiles.

To fulfill these purposes, Vis Experience 24 may process sensitive data where required, including:

Medical certificates
Health-related data
Certificates related to the absence of criminal records

Such data is processed strictly with appropriate confidentiality and security measures.

Legal Basis for Processing – Why Is Your Data Necessary?

Personal data is processed based on one or more of the following legal grounds:

a) Contractual necessity: When you purchase a service or enter into a contractual relationship with us
b) Legitimate interest: To manage inquiries, complaints, and outstanding payments
c) Consent: When users voluntarily submit forms or inquiries through our website

Data Recipients – Who Do We Share Your Data With?

Your data may be disclosed to:

Public or private entities where required by law (e.g., tax authorities)
Consular offices or authorities responsible for processing travel or visa documentation

Data is shared strictly when necessary to provide the requested service.

International Data Transfers – Where Is Your Data Sent?

International data transfers may occur if your application requires communication with authorities outside the European Economic Area (EEA). In such cases, transfers are carried out with appropriate safeguards in accordance with GDPR requirements.

Data Retention – How Long Do We Keep Your Data?

Personal data is retained only for the time necessary to fulfill the purposes for which it was collected and to comply with legal, contractual, and regulatory obligations.

Once the contractual relationship ends, data will be blocked and retained only for the legally required limitation periods. During this time, data will be accessible solely to:

Public authorities
Courts and tribunals
The Spanish Data Protection Agency (AEPD), where applicable

Security Measures – How Do We Protect Your Data?

We apply strict security measures to safeguard personal data against unauthorized access, loss, alteration, or disclosure. Our staff adheres to strict confidentiality obligations, and third-party service providers are required to comply with equivalent security standards.

Vis Experience 24 SL is not responsible for misuse of user credentials (such as usernames or passwords) by the user.

User Rights – What Rights Can You Exercise?

You may exercise the following rights at any time and free of charge:

Access to your personal data
Rectification of inaccurate data
Erasure (where legally permitted)
Restriction of processing
Objection to processing based on legitimate interest
Data portability
Withdrawal of consent

To exercise your rights, contact us at:
Avenida Roma, 35, 08029 Barcelona, Spain
Include a copy of your identification document.

Right to Lodge a Complaint – Where Can You File a Claim?

If you believe your rights have been violated, you may file a complaint with the Spanish Agency for Data Protection (AEPD):

Filing a complaint does not require legal representation and is free of charge.

Policy Updates

Vis Experience 24 SL reserves the right to modify this Privacy Policy to reflect legislative or regulatory changes. Any updates will be published on this website.

Advisory Services

To ensure compliance with data protection regulations, Vis Experience 24 SL has received professional consulting and advisory services from clickdatos.es.